Yesterday, I had a nice chat with our teacher, Jennifer. One of the things we talked about was reference chat. I had used it at the Lansing, IL Public Library at the beginning of our class. I wanted to know how they set it up. I was referred to Kelli Staley in the IT Department. She e-mailed me back. I found out they use Meebo.com to create the (free) meebo widget placed on their website. They had used Trillan software in the past. Their chat interface is only available when the teen librarian is at work and online. Next week, the are abandoning it, as they have joined their statewide 24/7 virtual reference service AskAway Illinois (using questionpoint). She also referred to me to this website Library Success Wiki which lists a lot of Instant Messaging libraries (IM) and the software they use:
http://www.libsuccess.org/index.php?title=Online_Reference.
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